Framer manual

The mouldings

The making of the the frame

Managing a shop

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Fine Arts

Questions & Answers

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Special frames


In front of the customer



The different situations and the various embarrassing problems that arise when the framer is in front of the customer.



To read the article click the title.


Survey: the framer and the customer
According to a survey, only 30% of Italian framers ask customers for a deposit. The object of the survey was the behaviour of the framer in front of the customer.


"Pay now or leave a deposit?"  
Why is it so embarrassing for a framer to ask for a deposit? It can overcome many problems and can also end up being useful to the customer.


I would like my frame repaired...
The customer wants to save some money but for the framer it is usually not such a good transaction.


The delivery of the finished frame to the customer  
The moment of delivering the frame to a customer is very important, as it on that moment that the customer decides whether to remain as our client or not.